Ixolate is a managed firewall appliance. It runs a branded firewall platform on your hardware and receives operating-system and feature updates from repo.ixolate.com. Device activation and update access are managed separately, and the appliance does not need a phone-home service.
Three ways to get an Ixolate box
Pick the one that matches where you are today.
| You have | Go to |
|---|---|
| Empty hardware or a fresh virtual machine | Clean install from media |
| A firewall already running a supported series that you want to bring under Ixolate | Convert an existing firewall |
| An Ixolate box with an older plugin release | Update the Ixolate plugin |
All three paths end at Updates & Subscription, where you enter the update access key and review activation status.
What you need
- An update access key for the update repository. Without it the box runs normally but stays on a frozen package tree and receives no operating-system updates.
- An activation key for the appliance. The control panel issues an
IXD1key for an approved device.IXU1keys handle supported renewal, revocation, and update operations. - Network access to
repo.ixolate.comover HTTPS (port 443) for updates. Everything else, including the optional feature catalogue, is shipped on the installation media so an appliance without an uplink can still be configured.
Where things live
| Task | Menu |
|---|---|
| Update access key, updates, activation status | System › Updates & Subscription |
| Activation key and device ID | System › Updates & Subscription › Activation |
| Optional features (packages shipped on the media) | System › Updates & Subscription › Optional Features |
| Theme and general settings | System › Settings › General |
| Console menu (password reset, interface addresses, shell) | serial or VGA console, login as root |
Menu items that would let an operator leave the managed update path (stock firmware page, snapshots, factory defaults, help links) are hidden by design. Anything you cannot find in the menu is either covered in this documentation or handled by support.
Getting help
For help, provide the activation hardware ID from System › Updates & Subscription › Activation, the appliance model, and the version shown on the dashboard. Do not include update access keys or activation key contents.